If you take some time to look at it, most of the people you see in top positions in different industries have once worked in the hospitality industry. They have worked at restaurants, bars, hotels and other related outlets before going to the corporate community to work. It is like a passage rite for most teenagers, as parents and mentors usually advice it.
However, most of these people do not put this experience in their resume because they think it is irrelevant and not glamorous enough. However being able to work in the hospitality industry is equal to being able to manage people and attend to people of different needs, personalities and temperaments.
There are a lot of skills that are usually learnt and developed at a job in the hospitality industry. Here are some of them.
Ability To Identify Strengths And Weaknesses
Hospitality is a people industry. So, you will have to do a lot of interaction, listening, talking, explaining, and relating with different kinds of people every day. This means that the job will force you to be expressive and attentive. Hence, you will be able to note the things that you do not do so well and the things that you are good at. This kind of job can also help you to access others and situations to know that is going on well and what is being done wrong. You don’t have to spend years to learn this because the industry is built on satisfaction, so you will have to satisfy a lot of people everyday.
Teamwork and Leadership
Everyone in the hospitality industry works together to satisfy the visitors or customers. It does not really matter who does it. What matters is that it is done. So, this encourages teamwork a lot. In the industry, no member of the team has a name; they all bear the name of the company. So, you will have to learn to cover up for your team members who mess anything up, in order to save the company name. This also builds leadership skills because everyone is taught to be responsible for the other.
Customer Services and Customer Satisfaction
This should probably be the number one skill that anyone in the hospitality industry learns. A customer care representative at a call center can not have as much of this skill as a person who attends ti customers in the hospitality industry. This is because the customers are quite physical and you will have to compose more than just the way you sound, to pass the right messages to the customer. If a customer care representative at a call center is attending to an angry customer, she can keep quiet and roll her eyes or make any facial expression that she likes, but an attendant in the hospitality industry will have to control how they sound, how they look and the things they do when dealing with such a customer. Even if the person does not want to learn, the fact that customers must leave satisfied will teach them forcefully, or they lose the job.
There are many other skills that one can learn from the hospitality industry that can be applied at other jobs. So, when next you need to send a CV, include that you worked in the most tasking and beneficial industry there is.